• When is it best to visit Uganda?

 

Welcome to Viapo African Safaris, where every journey is an adventure waiting to unfold!

For prime wildlife sightings, aim for the dry seasons from August to September and December to February. During these months, the national parks come alive with bustling wildlife activity, offering you a front-row seat to nature’s spectacle. Plus, if you’re keen on primate encounters, you’re in for a treat! The forest beckons with thrilling primate walks, a quintessential part of any Ugandan safari experience.

For those seeking optimal weather conditions, mark your calendar for June to July and January to February. With minimal rainfall, you can bask in the beauty of Uganda under clear, sunny skies. Conversely, if you prefer to avoid the rain, it’s best to steer clear of March, April, and May, the peak of the wet season.

Now, let’s address the elephant in the room: safety. Uganda prides itself on being one of the safest destinations globally, with a whopping 99% safety record for visitors. While we encourage you to exercise standard precautions as you would anywhere else, rest assured that your safety is our utmost priority. So, leave your worries behind and embrace the adventure with confidence!

In essence, whether you’re planning a safari getaway during the high season from June to September or seeking a quieter retreat in the low season from March to May, Viapo African Safaris promises an unparalleled experience tailored to your preferences.

 

• How am i sure Viapo African safaris exists and is a reliable company?

Rest assured, Viapo African Safaris isn’t just a name but a trusted institution with a rich legacy spanning 7 years of excellence in the tourism industry in East Africa.

First and foremost, we’re fully registered and compliant with Ugandan law, holding a valid certificate of incorporation. This isn’t just a formality; it’s a testament to our commitment to professionalism and accountability. Don’t hesitate to request copies of our registration certificates – we’re transparent and proud of our legal standing.

But our dedication to transparency doesn’t stop there. You can easily verify our existence and reputation through various channels. Check out our vibrant presence on social media platforms like Facebook, Twitter, and Instagram, where we maintain consistent activity, sharing exciting updates, stunning snapshots, and testimonials from satisfied travelers. Dive into our TripAdvisor page, where you’ll find authentic reviews from adventurers who have experienced the touch of Viapo African Safaris firsthand.

Furthermore, we’re all about staying connected with our clients. Expect instant and constant feedback from our team, ensuring that you’re always in the loop about new product developments, special offers, and any queries you might have. Your satisfaction and peace of mind are our top priorities.

In essence, whether you’re browsing through our certificates of registration, scrolling through our social media feeds, or engaging with our responsive team, you’ll find that Viapo African Safaris isn’t just a tour company – we’re a trusted partner on your journey to unforgettable experiences. Travel with confidence, knowing that you’re in the hands of seasoned professionals who are passionate about crafting the perfect adventure for you

• What if I don’t know English? 

At Viapo African safaris, we’re dedicated to ensuring that language is never a barrier to your exploration. Currently, we offer the services of knowledgeable guides fluent in German and French, ensuring that every aspect of your safari experience is accessible and enjoyable.

 

• Can I design my own itinerary? 

Absolutely! At Viapo African Safaris,  we believe that every adventure should be as unique as you are. While you have the flexibility to design your own itinerary, we’re here to guide you every step of the way. Simply head to our Attractions page on our website to explore the diverse destinations that Uganda has to offer. Once you’ve identified your desired destinations, drop us an email with your preferences, and our expert team will work closely with you to craft a tailor-made itinerary that perfectly aligns with your travel desires

 

• How do I pay for my safari? 

When it comes to payment for your safari experience with Viapo African Safari, we’ve got you covered with a secure and hassle-free process. You can conveniently make your payment via international wire transfer to our trusted bank account. We understand that each traveler has unique preferences, so we offer this flexible payment option to ensure your comfort and convenience. Rest assured, your transaction will be handled with the utmost care and security.

• What happens if I don’t see the gorillas? 

Encountering mountain gorillas in their natural habitat is an awe-inspiring experience that we strive to make unforgettable for every traveler. Before your gorilla trekking adventure begins, experienced UWA guide rangers diligently track these majestic creatures to ensure the best possible viewing opportunities. While sightings are incredibly high, with a success rate of 98%, it’s important to remember that gorillas are wild animals, and their movements can be unpredictable. In the rare event that you don’t see gorillas during your trek, rest assured that our team will make every effort to maximize your chances and provide alternative enriching experiences in Uganda’s breathtaking wilderness.

 

• What should I pack for gorilla trekking?

Here’s a handy checklist of essentials to ensure you’re fully equipped for a Gorilla trekking adventure

1. Gloves: Protect your hands from thorny branches and rough terrain during your trek.

2. Rain Jacket: Despite declared dry months, rain is always a possibility in the rainforest, so be prepared with a waterproof jacket.

3. Trekking Boots: Navigate the hilly terrain of Bwindi Impenetrable Forest with ease in sturdy trekking boots.

4. Long-Sleeved Clothes: Shield yourself from forest insects and flies with long-sleeved garments.

5. Snacks: Keep your energy levels up with lightweight snacks to fuel your trekking adventure.

6. Binoculars: Enhance your wildlife viewing experience by bringing along a pair of binoculars to spot birds and other wildlife.

7. Hat and Sunglasses: Stay protected from the sun’s rays with a wide-brimmed hat and UV-blocking sunglasses.

And don’t forget the essentials for any safari:

– Medicine: Carry any necessary medications and first-aid supplies.

– Toiletries: Pack personal hygiene items for comfort during your journey.

– Clothes: Pack appropriate clothing for varying weather conditions and activities.

– Sunscreen: Protect your skin from the sun’s rays with a high SPF sunscreen.

– Cameras and Mobile Phones: Capture unforgettable moments on camera or smartphone.

Please note: Drone cameras are not permitted in Uganda without special permission from the government, so leave them behind unless you have obtained the necessary clearance.

• What is the safari accommodation like?

Whether you opt for luxury, mid-range, or budget accommodation, rest assured that we’ve curated the finest options to suit every traveler’s needs.

For those seeking the ultimate indulgence, our luxury accommodations offer opulent amenities, exquisite dining experiences, and unparalleled service, ensuring a truly lavish getaway.

If you prefer a balance between comfort and affordability, our mid-range accommodations provide cozy rooms, quality facilities, and personalized service, allowing you to enjoy a comfortable retreat without breaking the bank.

And for budget-conscious travelers, our budget accommodations offer clean, comfortable lodgings at wallet-friendly prices, allowing you to maximize your safari experience without compromising on quality.

• What is included in the price of my safari?

The inclusions of your safari package depend on the type of accommodation you choose—whether it’s budget, mid-range, or luxury—and the size of your group. Larger groups enjoy cost savings as expenses are divided among individuals.

Regardless of your accommodation choice, our safari packages cover essential elements to ensure a seamless and memorable experience:

1. Complimentary Refreshments: Stay hydrated and energized with complimentary water or boxed meals provided in the safari vehicle.

2. Accommodation: Enjoy comfortable lodging on a full-board basis, tailored to your chosen accommodation level.

3. Transportation: Explore the wilderness in style with a 4×4 safari vehicle accompanied by knowledgeable guides fluent in English, French, and German. Your package includes driver, fuel, and park entrance fees.

4. Activities: Immerse yourself in thrilling activities outlined in your itinerary, such as gorilla and chimpanzee tracking permits, ensuring unforgettable wildlife encounters.

5. Airport Drop-Off: Conclude your safari with ease with complimentary airport drop-off, ensuring a seamless transition from your adventure to your departure.

In addition to these core inclusions, we may provide additional extras depending on the type of safari you confirm. Our team goes above and beyond to ensure your satisfaction and enhance your safari experience. With Viapo African Safaris,  you can expect a comprehensive package designed to exceed your expectations.

 

• What happens if I cancel my booking?

At Viapo African Safaris, we recognize that unforeseen circumstances may arise, leading to the need to cancel your booked trip. Here’s what you can expect in such a situation:

Cancellation Within Refund Policy: If you need to cancel your booking within our refund policy timeframe, we’ll work with you to ensure a smooth process and provide applicable refunds or credits as outlined in our cancellation policy below.

30 and more days to departure date  90% is refunded

15-29 days prior to departure date  75% is refunded

8-14 days prior to departure date  50% is refunded

7days to departure date  nothing is refundable